Privacy Policy

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Last Updated: 28/03/2026

This Privacy Policy explains how VenueFlow collects, uses, stores and discloses personal information when you use this website or contact us.

1. Who We Are

VenueFlow is a hospitality operations business. This Privacy Policy explains how VenueFlow collects, uses, stores and discloses personal information when you use this website or contact us.

If you have any questions about this Privacy Policy or how your personal information is handled, you can contact us at:

Email: info@venueflow.au
Phone: 0416 002 456

2. What Personal Information We Collect

We may collect personal information such as:

• your name 
• email address 
• phone number 
• business or venue name 
• venue type 
• venue location 
• information you provide in enquiry forms, audit request forms, or direct communications with us 
• limited website and device information collected through cookies, spam protection tools, or similar website technologies 

We do not intentionally collect sensitive information unless you choose to provide it to us.

3. How We Collect Personal Information

We may collect personal information when you:

• submit an enquiry through this website 
• submit a request for a VenueFlow audit 
• contact us by email or phone 
• interact with this website 
• use forms protected by anti-spam or website security tools 

We may also collect limited technical information automatically through cookies and similar website technologies.

4. Why We Collect Personal Information

We collect personal information so we can:

• respond to enquiries 
• assess audit requests 
• communicate with potential clients 
• provide our services 
• maintain website security and reduce spam or misuse 
• understand and improve website performance and user experience 
• comply with legal obligations where required 

5. Cookies, Analytics and Website Tools

This website may use cookies and similar technologies to keep the site functioning properly and, where enabled, to understand how visitors use the website.

Cookies are small data files stored on your device when you visit a website. They can help websites operate effectively, remember preferences, and improve user experience.

This website may also use third-party tools to protect website forms and reduce spam or automated misuse.

Google reCAPTCHA

Forms on this website may be protected by Google reCAPTCHA. reCAPTCHA helps distinguish genuine users from bots and may collect device and interaction data, such as:

• IP address 
• mouse movements 
• device and browser information 
• operating system 
• date and time of access 
• other interaction data relevant to spam prevention

Google’s Privacy Policy and Terms of Service apply to the use of reCAPTCHA.

Analytics

Where enabled, this website may also use analytics tools to understand how visitors use the site and to improve performance and usability. This may include information such as pages viewed, time on site, browser type, device type, and general location data.

6. Disclosure of Personal Information

We do not sell personal information.

We may disclose personal information to third-party service providers who help us operate this website or our communications, including providers involved in website hosting, forms, spam protection, analytics, or email communications.

We may also disclose personal information where required or authorised by law.

7. Overseas Disclosure

Some third-party services used in connection with this website, including Google services such as reCAPTCHA and any enabled analytics tools, may process or store information on servers located outside Australia.

By using this website, you acknowledge that some personal information may be handled by these overseas service providers.

8. Storage and Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

9. Access and Correction

If you would like to access the personal information we hold about you, or request that it be corrected, please contact us using the details set out in this Privacy Policy.

We will respond within a reasonable time.

10. Complaints

If you believe your personal information has been mishandled, you may contact us using the details above and provide details of your complaint.

We will review the matter and respond within a reasonable time.

11. Third-Party Links

This website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those third parties. You should review their privacy policies before providing them with personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, or legal obligations.

Any updated version will be published on this page with the revised Last Updated date.